Case Study: How CareCade Drove 86% Revenue Growth in Just 5 Months

When we rebranded EmpowerHub to CareCade earlier this year, we knew the platform was transforming disability services operations. But seeing a provider's revenue jump from $370K to $690K in just five months? That's the kind of validation we couldn't have predicted.

I was reviewing industry data on fiscal.wa.gov when I noticed something remarkable: a Washington State DSHS/DDCS (formerly DDA) provider we'd started working with in January 2025 had achieved extraordinary growth.

The numbers spoke for themselves:

Jan-May 2024: $370,000 in state payments
Jan-May 2025: $690,000 in state payments
Growth: 86% increase
Additional Revenue: $320,000 in just 5 months
Monthly Average Increase: $64,000

I reached out to the provider to share the data. His response (translated from Arabic):

"I was genuinely shocked by these numbers—significant growth in such a short period! You deserve the greatest credit for what's happening. EmpowerHub [now CareCade] truly turned the tables for us, and these numbers are the biggest proof. From the start, you told me the platform wouldn't just organize the work, it would open growth opportunities for us. And that's exactly what happened—revenue nearly doubled compared to last year. I'm deeply grateful for your work and the vision you built this platform with, and excited to see where the new 2026 features will take us."

This case study breaks down exactly how CareCade drives measurable revenue growth for disability services providers—and what you can learn from this success story.

The Challenge: Revenue Leakage Everywhere

Like many DSHS/DDCS providers, this organization faced the same operational challenges that silently drain revenue:

1. Manual Scheduling = Missed Billable Hours

Coordinating services across multiple clients, staff schedules, and service requirements consumed 15+ hours per week. The result?

Gaps in service delivery
Underutilized staff capacity
Missed revenue opportunities

The hidden cost: Every hour of administrative work is an hour not spent delivering billable services—or expanding client capacity.

Want to see what manual scheduling is actually costing you? Calculate Your Scheduling Cost →

2. Billing Errors & Claim Denials

Manual time tracking and service documentation led to:

Inaccurate service logs
Claim denials due to documentation errors
Revenue loss from unbillable services
Time-consuming claim resubmissions

The hidden cost: Industry data shows providers lose 10-15% of potential revenue to billing errors and claim denials.

3. Inefficient Unit Allocation

Without clear visibility into weekly unit distribution across staff and clients, the provider struggled to:

Balance workload across available staff
Maximize billable service hours
Identify capacity for new clients

The hidden cost: Revenue left on the table because existing staff capacity wasn't fully utilized.

Optimize your weekly unit planning: Use the Free Unit Planning Calculator →

4. Compliance Anxiety

Washington State's DSHS/DDCS requirements are complex. Manual compliance tracking created:

Risk of violations and penalties
Administrative overhead
Stress and uncertainty

The hidden cost: Compliance violations can result in suspended payments, audits, and reputational damage.

The Solution: CareCade Implementation (January 2025)

In January 2025, the provider implemented CareCade with a focus on four revenue-critical areas:

1. Automated Scheduling & Unit Optimization

CareCade's intelligent scheduling system replaced manual processes with:

Automated service assignments based on staff availability, qualifications, and client needs
Real-time unit tracking to ensure optimal allocation across the week
Conflict detection to prevent scheduling errors

Impact: Administrative time dropped from 15+ hours to under 3 hours per week. That's 12 hours per week redirected to client services or growth initiatives.

Learn more about CareCade's scheduling features →

2. GPS-Verified Time Tracking (EVV Compliance)

CareCade's Electronic Visit Verification (EVV) system eliminated time theft and ensured accurate billing:

Advanced geofencing verifies staff location at service delivery
Real-time alerts for early clock-ins, late clock-outs, or missed services
Automated compliance reporting for state audits

Impact: 99.9% billing accuracy. Zero claim denials due to documentation errors. Prevention of $15K+ monthly losses from time discrepancies.

Prevent revenue loss from time theft: Explore GPS-Verified Time Tracking →

3. Revenue Capture Optimization

CareCade's billing automation ensured every billable service was captured:

Automatic service log generation from GPS-verified time stamps
Unit calculation accuracy based on actual service delivery
Pre-submission validation to catch errors before claims are submitted

Impact: Revenue capture improved from approximately 85% to 99%+. That's 14% more revenue from the same services.

Discover CareCade's billing features →

4. Real-Time Reporting & Data Visibility

CareCade's analytics dashboard provided insights that were previously invisible:

Weekly unit utilization by staff and client
Revenue projections based on scheduled services
Staff capacity analysis for growth planning
Compliance status monitoring

Impact: Data-driven decisions replaced guesswork. The provider could confidently identify capacity for new clients without hiring additional staff.

See CareCade's analytics capabilities →

The Results: 86% Revenue Growth Verified by Public Data

The fiscal.wa.gov payment records tell the story:

Comparison:

Jan-May 2024: $370,000 (Baseline)
Jan-May 2025: $690,000 (+86% Growth)

Breaking Down the $320K Increase:

1. Eliminated Revenue Leakage (Estimated +10-15%)

Billing accuracy improvements
Zero claim denials
GPS-verified service tracking

2. Increased Service Capacity (Estimated +20-25%)

12 hours per week of admin time redirected to services
Optimized unit allocation across staff
Ability to serve more clients with existing staff

3. Better Resource Utilization (Estimated +15-20%)

Smarter scheduling reduced service gaps
Real-time visibility into staff capacity
Data-driven growth decisions

4. New Client Capacity (Estimated +30-35%)

Freed-up administrative time allowed focus on growth
Confident capacity planning enabled client acquisition
Streamlined onboarding processes

The Bottom Line:

$64,000 more per month on average.

This isn't just about efficiency—it's about unlocking revenue that was always possible but trapped by manual processes and operational blind spots.

Key Takeaways: What Drove This Growth

1. Automation Isn't Just About Saving Time—It's About Capturing Revenue

Every hour saved on manual scheduling, documentation, and billing is an hour that can be spent:

Delivering more billable services
Acquiring new clients
Improving service quality
Growing the business

2. Accuracy = Revenue Protection

Billing errors and time tracking discrepancies silently drain revenue. CareCade's GPS-verified EVV and automated billing ensure:

Every service delivered is billed correctly
Claims are submitted with complete documentation
Revenue leakage is eliminated

3. Data Visibility Enables Growth

You can't optimize what you can't see. Real-time reporting gave this provider the confidence to:

Identify unused staff capacity
Take on new clients without overextending
Make data-driven hiring decisions

4. Compliance Automation Reduces Risk

Washington State's DSHS/DDCS requirements are complex. Automated compliance tracking:

Prevents costly violations
Reduces audit anxiety
Ensures continuous revenue flow without interruption

What This Means for Your Organization

If you're a DSHS/DDCS provider in Washington State (or any disability services provider nationally), ask yourself:

Are you leaving revenue on the table due to:

❌ Manual scheduling consuming staff time?
❌ Billing errors and claim denials?
❌ Unclear visibility into unit allocation and staff capacity?
❌ Compliance risks and administrative overhead?

The difference between $370K and $690K might just be the platform you're using.

Ready to Explore Your Growth Potential?

CareCade was built specifically for DSHS/DDCS (formerly DDA) providers to solve these exact challenges. Here's how to get started:

📊 Calculate Your Current Revenue Loss

Use CareCade's free calculators to quantify what manual processes are costing you:

Scheduling Cost Calculator - See the true cost of manual scheduling
Unit Planning Calculator - Optimize your weekly unit allocation

📚 Access Free Resources for DSHS/DDCS Providers

Whether you're just starting or scaling your agency:

Washington DSHS/DDCS Startup Kit - Complete guide with forms, insurance requirements, and real costs
Service Provider Tools - Free tools for community support, transportation, homecare, and habilitation services

🚀 See CareCade in Action

Experience the platform that drove 86% revenue growth:

Schedule a Personalized Demo - See exactly how CareCade works for your organization
Explore All Solutions - Deep dive into scheduling, EVV, billing, and analytics
View Pricing - Find the plan that fits your agency

💰 Partner With Us

Already convinced CareCade works? Help other providers succeed:

Join the Partner Referral Program - Earn 20-25% recurring commissions by referring other DSHS/DDCS providers

The Platform That Doesn't Just Manage—It Grows

When I told this provider that CareCade wouldn't just organize operations—it would open growth opportunities—I believed it. But seeing 86% revenue growth in five months validated that vision beyond what I imagined.

This isn't about adding more staff. It's not about working harder. It's about removing the operational barriers that silently cap your revenue potential.

Revenue growth happens when:

✅ Every billable service is captured accurately
✅ Administrative time is redirected to service delivery
✅ Staff capacity is fully utilized
✅ Data-driven decisions replace guesswork
✅ Compliance is automated and stress-free

That's exactly what CareCade delivers.

Next Steps: See What CareCade Can Do for You

Option 1: Calculate Your Opportunity Use the Free Scheduling Cost Calculator to see what manual processes are costing your organization right now.

Option 2: Explore the Platform Browse CareCade's Solutions to understand how scheduling, EVV, billing, and analytics work together to drive revenue growth.

Option 3: Talk to Our Team Schedule a Demo to see CareCade in action and discuss your organization's specific growth potential.

The numbers don't lie: $370K to $690K in five months.

The only question is—what could these tools do for your organization?

About CareCade

CareCade (formerly EmpowerHub) is financial survival software built specifically for DSHS/DDCS (formerly DDA) providers in Washington State. Our platform automates scheduling, ensures billing accuracy through GPS-verified EVV, and provides real-time analytics to maximize revenue capture and operational efficiency.

Learn more: carecade.io Schedule a demo: calendly.com/hello-carecade/30min Connect with us: ibrahim@infinityops.co

INFINITYOPS builds technology that breaks down barriers to essential services. CareCade ensures disability services providers can maximize revenue, serve more clients, and focus on what matters most—delivering life-changing care to vulnerable populations.